Data Deletion Policy

Effective Date: January 2026

Article 1: Introduction

Al-Muraba Information Technology, Research and Training Company (hereinafter referred to as "Al-Muraba", "we", "us", or "the Company") is committed to protecting the privacy of its users and giving them full control over their personal data. This policy explains your right to request deletion of your data and the procedures followed to execute such requests.

We believe that every user has the right to request deletion of their personal data from our systems, and we are committed to providing clear and easy mechanisms to exercise this right.

Article 2: Scope of Application

This policy applies to all personal data collected through:

Enterprise Resource Planning (ERP) systems
Workflow Management systems
Web and mobile applications
Integrated electronic payment services
Any other services provided by Al-Muraba

This policy applies to all categories of users, including individuals, private companies, and government entities.

Article 3: Data Eligible for Deletion

When submitting a data deletion request, the following types of data will be deleted:

3.1 Basic Data

Full name and identity information
Email address
Phone number
Physical address
Identity photos and personal documents

3.2 Account Data

Username and login credentials
Account preferences and settings
Activity and usage logs
Saved notifications and messages

3.3 Employment Data

Job title and work information
Employment history
Attendance and leave records

3.4 Technical Data

Login logs and IP addresses
Device and browser information
Cookies associated with your account

Article 4: Data Excluded from Deletion

We may not be able to delete certain data for the following legal and regulatory reasons:

Financial and Tax Records: Iraqi law requires retention for specified periods
Transaction Records: Invoices and receipts required for accounting purposes
Legally Required Data: Data retained under court order or government request
Fraud Prevention Data: Records necessary for system protection and abuse prevention
Anonymized Data: Data that has been anonymized and cannot be linked to you

Notice: If there is data that cannot be deleted for legal reasons, we will notify you with an explanation of the reasons and expected retention period.

Article 5: How to Submit a Data Deletion Request

You can request deletion of your data through one of the following methods:

Method 1: Via Email

Send your request to: [email protected]

The request must include:

Full name
Email address registered in the system
Registered phone number
Service or application name
Clear description of the request (full or partial deletion)

Method 2: From Within the App or System

You can request deletion of your data by:

Logging into your account
Navigating to "Settings" then "Privacy"
Selecting "Request Data Deletion"
Confirming the request via the verification code sent to you

Method 3: Data Deletion Request Form

You can fill out the data deletion request form available on our website:

[Link to online form]

Method 4: Direct Contact

You can visit our office or contact us:

Phone: [Insert phone number]

Address: [Insert address]

Article 6: Identity Verification Procedures

To protect your data and prevent unauthorized deletion, we will verify your identity through:

Verification of the email address registered in the system
Sending a verification code (OTP) to the registered phone number
Requesting additional information to confirm account ownership
In some cases, we may request a copy of an official identity document

Note: We will not accept deletion requests submitted by third parties unless a certified official authorization is provided.

Article 7: Timeframe for Processing Requests

We are committed to processing data deletion requests within the following timeframe:

Within 48 hoursConfirmation of request receipt and initiation of verification procedures

Within 7 daysCompletion of identity verification and request review

Within 30 daysExecution of deletion process and sending final confirmation

In exceptional cases (such as complex requests or large volumes of data), we may need an additional period not exceeding 30 additional days, and we will notify you accordingly.

Article 8: Consequences of Data Deletion

You should be aware of the consequences of deleting your data:

Account Termination: Your account will be permanently closed and you will not be able to access it
Data Loss: All data, records, and files associated with your account will be lost
Service Termination: All services associated with your account will cease
No Recovery: We will not be able to recover data after deletion
Active Subscriptions: Paid subscription fees will not be refunded

Important Warning: The data deletion process is final and cannot be reversed. We recommend exporting any data you need before submitting a deletion request.

Article 9: Deletion Confirmation

After completing the data deletion process, we will:

Send a confirmation notice via email detailing the deleted data
Clarify any data retained for legal reasons (if applicable)
Provide a request reference that you can use for future inquiries

Article 10: Deletion of Data from Third Parties

If your data has been shared with third parties (such as payment service providers), we will:

Notify third parties of the deletion request
Request deletion confirmation from them
Inform you of the deletion status with each party

Note: Third parties may be subject to different deletion policies and their own timeframes.

Article 11: Deletion of Connected Application Data

If you have linked your account with external applications or platforms (such as social media login):

We will unlink and delete shared data from our end
We recommend reviewing privacy settings on those platforms
You may need to request data deletion separately from those platforms

Article 12: Rejection of Deletion Request

We may reject a data deletion request in the following cases:

Inability to verify the identity of the requester
Existence of legal obligations preventing deletion
Pending legal or financial disputes
Need for data to protect our legal rights

In case of rejection, we will notify you in writing of the reasons for rejection and your right to object.

Article 13: Governing Law

This policy is governed by and construed in accordance with the laws of the Republic of Iraq. Any dispute arising from or related to this policy shall first be referred for amicable settlement, and if that fails, the competent Iraqi courts shall have jurisdiction to consider it.

Authoritative Version: In case of any conflict or difference in interpretation between the Arabic and English versions of this policy, the Arabic version shall prevail and be the legally binding reference.

Article 14: Contact Information

To submit a data deletion request or any related inquiries, please contact us:

Al-Muraba Information Technology, Research and Training Company

Email: [email protected]

Address: [Insert full address]

Phone: [Insert phone number]

Working Hours: Sunday - Thursday, 9:00 AM - 5:00 PM

Article 15: Amendments to This Policy

We reserve the right to amend this policy at any time. Any amendments will be published on our website with an updated "Last Modified" date. We recommend reviewing this policy periodically.

— End of Policy —